At Vedic Rudraksha Mala, we take great pride in offering authentic, lab-certified Rudraksha beads and malas. Your satisfaction is important to us. Please review our return and refund guidelines below:
1. Eligibility for Return
You may return a product only if:
- It is damaged upon delivery.
- You received the wrong product.
- It is not as described (with valid proof).
Return requests must be made within 3 days of receiving the item.
2. Non-Returnable Items
We do not accept returns for:
- Rudraksha beads that have been worn or tampered with.
- Products without original packaging and certification.
- Customized or specially energized products.
3. Return Process
To initiate a return:
- Contact us at info@vedicrudrakshamala.com or +91 73374 13776 within 3 days.
- Share clear photos of the item showing the issue.
- Once approved, we will provide return instructions.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect due to our error.
5. Refunds
Refunds are processed only after we receive and inspect the returned product. If approved, the refund will be credited to your original payment method within 7–10 business days.
6. Replacements
If you prefer, we can offer a replacement instead of a refund for eligible returns.
7. Order Cancellations
Orders can be cancelled within 12 hours of placement. Once dispatched or energized, cancellations are not permitted.
📞 Contact Us for Returns or Refunds
ALPHA PHOENIX INTERNATIONAL
Door No. 9-2, Opposite Priyadarshini College
Pulladigunta, 5th Mile – 522017
Guntur (Dist), Andhra Pradesh, India
📱 Phone: +91 73374 13776
📧 Email: info@vedicrudrakshamala.com